{"id":1040,"date":"2026-02-20T07:04:27","date_gmt":"2026-02-20T07:04:27","guid":{"rendered":"https:\/\/kgtk-kepri.kemendikdasmen.go.id\/?page_id=1040"},"modified":"2026-02-20T07:54:15","modified_gmt":"2026-02-20T07:54:15","slug":"layanan-publik","status":"publish","type":"page","link":"https:\/\/kgtk-kepri.kemendikdasmen.go.id\/index.php\/layanan-publik\/","title":{"rendered":"Layanan Publik"},"content":{"rendered":"

A. Standar Pelayanan<\/strong><\/p>\n

    \n
  1. Terdapat kebijakan standar pelayanan :\u00a0Area peningkatan layanan publik;\u00a0Layanan PPID;\u00a0Layanan ULT Daring;\u00a0Standard Pelayanan Publik;\u00a0Pelayanan permohonan informasi;\u00a0Pelayanan Pengaduan;\u00a0Pelayanan Ortek Tatap Muka;\u00a0Pelayanan pemakaian sarpras;\u00a0Standard pelayanan ortek daring;\u00a0Standard pelayanan kunjungan tamu;\u00a0tindak lanjut<\/li>\n
  2. Standar pelayanan telah dimaklumatkan;<\/li>\n
  3. Dilakukan reviu dan perbaikan atas standar pelayanan:\u00a0Standard Pelayanan Publik;\u00a0Pelayanan permohonan informasi;\u00a0Pelayanan Pengaduan;\u00a0Pelayanan Ortek Tatap Muka;\u00a0Pelayanan pemakaian sarpras;\u00a0Standard pelayanan ortek daring;\u00a0<\/a>testimoni;\u00a0Layanan peningktan komptensi;\u00a0Apresiasi terhadap pengguna layanan;\u00a0Informasi berbagai layanan yang diberikan;\u00a0Area peningkatan layanan publik;\u00a0tindak lanjut;<\/li>\n
  4. Telah melakukan publikasi atas standar pelayanan dan maklumat pelayanan :\u00a0Standard layanan;\u00a0Maklumat layanan;\u00a0tindak lanjut<\/li>\n<\/ol>\n

    B. Budaya Pelayanan Prima<\/strong><\/p>\n

      \n
    1. Telah dilakukan berbagai upaya peningkatan kemampuan dan\/atau kompetensi tentang penerapan budaya pelayanan prima :\u00a0Teknologi Pelayanan;\u00a0SK Tim ULT;\u00a0Penetapan dan Pengangkatan Tim Pengelola Website dan Sosial Media;\u00a0Pelatihan Pelayanan Prima;\u00a0Website;\u00a0Layanan Peningkatan Komptensi;\u00a0Informasi tentang layanan yang diberikan;\u00a0Peningkatan kapasitas pegawai;\u00a0Tindak lanjut;<\/li>\n
    2. Informasi tentang pelayanan mudah diakses melalui berbagai media :\u00a0Jadwal;\u00a0Website;\u00a0Informasi;\u00a0Medsos;\u00a0Apresiasi terhadap pengguna layanan;\u00a0Informasi Hari Besar Keagamaan;\u00a0Informasi berbagai layanan yang diberikan;\u00a0Layanan peningktan komptensi;\u00a0tindak lanjut;<\/li>\n
    3. Telah terdapat sistem pemberian penghargaan dan sanksi bagi petugas pemberi pelayanan:\u00a0Apresiasi terhadap pengguna layanan;\u00a0Layanan peningkatan komptensi;\u00a0Pelatihan Pelayanan Prima;\u00a0Informasi berbagai layanan yang diberikan;\u00a0Layanan peningktan komptensi;\u00a0POS Penanganan Keluhan;\u00a0tindak lanjut;<\/li>\n
    4. Telah terdapat sistem pemberian kompensasi kepada penerima layanan bila layanan tidak sesuai standar :\u00a0Apresiasi terhadap pengguna layanan;\u00a0Keberatan;\u00a0tindak lanjut;<\/li>\n
    5. Terdapat sarana layanan terpadu\/terintegrasi :\u00a0Aplikasi Kehadiran;\u00a0Layanan Dapodik;\u00a0Layanan Silapor;\u00a0Layanan Medsos;\u00a0Layanan Potret Pendidikan;\u00a0Layanan SINDE;\u00a0Pelatihan Pelayanan Prima;\u00a0Informasi berbagai layanan yang diberikan;\u00a0Layanan peningktan komptensi;\u00a0POS Penanganan Keluhan;\u00a0tindak lanjut;<\/li>\n
    6. Terdapat inovasi pelayanan :\u00a0Profil;\u00a0SPT Penjab;\u00a0Surat Tugas Sosialisasi Kinerja GTK;\u00a0tindak lanjut;.<\/li>\n
    7. Terdapat media pengaduan dan konsultasi pelayanan yang terintegrasi dengan SP4N-Lapor!: Monev Pengaduan; Layanan Silapor; Layanan Medsos; SPAN Lapor; Layanan Aduan; Pos Pelayanan Aduan; Tim ULT; Pengelola Website; Keterbukaan Publik; tindak lanjut;<\/li>\n
    8. Terdapat unit yang mengelola pengaduan dan konsultasi pelayanan :\u00a0Monev Pengaduan;\u00a0Layanan Medsos;\u00a0Layanan Silapor;\u00a0Tim ULT;\u00a0Pengelola Website;\u00a0Keterbukaan Publik;\u00a0tindak lanjut;<\/li>\n
    9. Telah dilakukan evaluasi atas penanganan keluhan\/masukan dan konsultasi :\u00a0Layanan WBS;\u00a0Layanan PPID;\u00a0tindak lanjut<\/li>\n<\/ol>\n

      C. Penilaian Kepuasan terhadap Pelayanan<\/strong><\/p>\n

        \n
      1. Telah dilakukan survey kepuasan masyarakat terhadap pelayanan: Persepsi\u00a0Kualitas Pelayanan;\u00a0Testimoni;\u00a0tindak lanjut<\/li>\n
      2. Hasil survei kepuasan masyarakat dapat diakses secara terbuka :\u00a0Testimoni;\u00a0Layanan Medsos;\u00a0Apresiasi terhadap pengguna layanan;\u00a0Monev Pengaduan;\u00a0tindak lanjut.<\/li>\n
      3. Dilakukan tindak lanjut atas hasil survei kepuasan masyarakat :\u00a0Apresiasi terhadap pengguna layanan;\u00a0tindak lanjut.<\/li>\n<\/ol>\n

        D. Pemanfaatan Teknologi Informasi<\/strong><\/p>\n

          \n
        1. Telah menerapkan teknologi informasi dalam memberikan pelayanan:\u00a0Panduan LMS Diklat;\u00a0Panduan SIMDIKLAT;\u00a0Aplikasi SIMKITA;\u00a0Dokumen Pendukung;\u00a0tindak lanjut.<\/li>\n
        2. Telah membangun database pelayanan yang terintegrasi<\/li>\n
        3. Telah dilakukan perbaikan secara terus menerus :\u00a0Panduan LMS Diklat;\u00a0Panduan SIMDIKLAT;\u00a0Aplikasi SIMKITA;\u00a0Dokumen Pendukung;\u00a0tindak lanjut.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

          A. Standar Pelayanan Terdapat kebijakan standar pelayanan :\u00a0Area peningkatan layanan publik;\u00a0Layanan PPID;\u00a0Layanan ULT Daring;\u00a0Standard Pelayanan Publik;\u00a0Pelayanan permohonan informasi;\u00a0Pelayanan Pengaduan;\u00a0Pelayanan Ortek Tatap Muka;\u00a0Pelayanan pemakaian sarpras;\u00a0Standard pelayanan ortek daring;\u00a0Standard pelayanan kunjungan tamu;\u00a0tindak lanjut Standar pelayanan telah dimaklumatkan; Dilakukan reviu dan perbaikan atas standar pelayanan:\u00a0Standard Pelayanan Publik;\u00a0Pelayanan permohonan informasi;\u00a0Pelayanan Pengaduan;\u00a0Pelayanan Ortek Tatap Muka;\u00a0Pelayanan pemakaian sarpras;\u00a0Standard pelayanan ortek daring;\u00a0testimoni;\u00a0Layanan […]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1040","page","type-page","status-publish","hentry"],"yoast_head":"\nLayanan Publik - Kantor GTK Kepri<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kgtk-kepri.kemendikdasmen.go.id\/index.php\/layanan-publik\/\" \/>\n<meta property=\"og:locale\" content=\"id_ID\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Layanan Publik - Kantor GTK Kepri\" \/>\n<meta property=\"og:description\" content=\"A. Standar Pelayanan Terdapat kebijakan standar pelayanan :\u00a0Area peningkatan layanan publik;\u00a0Layanan PPID;\u00a0Layanan ULT Daring;\u00a0Standard Pelayanan Publik;\u00a0Pelayanan permohonan informasi;\u00a0Pelayanan Pengaduan;\u00a0Pelayanan Ortek Tatap Muka;\u00a0Pelayanan pemakaian sarpras;\u00a0Standard pelayanan ortek daring;\u00a0Standard pelayanan kunjungan tamu;\u00a0tindak lanjut Standar pelayanan telah dimaklumatkan; Dilakukan reviu dan perbaikan atas standar pelayanan:\u00a0Standard Pelayanan Publik;\u00a0Pelayanan permohonan informasi;\u00a0Pelayanan Pengaduan;\u00a0Pelayanan Ortek Tatap Muka;\u00a0Pelayanan pemakaian sarpras;\u00a0Standard pelayanan ortek daring;\u00a0testimoni;\u00a0Layanan […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/kgtk-kepri.kemendikdasmen.go.id\/index.php\/layanan-publik\/\" \/>\n<meta property=\"og:site_name\" content=\"Kantor GTK Kepri\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-20T07:54:15+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimasi waktu membaca\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 menit\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Layanan Publik - Kantor GTK Kepri","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/kgtk-kepri.kemendikdasmen.go.id\/index.php\/layanan-publik\/","og_locale":"id_ID","og_type":"article","og_title":"Layanan Publik - Kantor GTK Kepri","og_description":"A. 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